Scotsman Service Speaks for itself
Leading supplier of ice machines to UK industry, Hubbard Ice Systems, distributors of Scotsman Ice machines are reporting that service is now the most important element for customers when specifying ice-making equipment.
Chris Davis, Commercial Director of Hubbard Ice Systems says: “In the current economic environment, it would be easy to assume that price was the main driver when specifying capital equipment, however our research shows that is not the case”. He continues “In all of the cases where we questioned our customers, whether they were high street names, large institutions or smaller independent users, they all agreed that being able to rely 100% on their ice machine supplier was more important to their long term business plans than short term savings”.
With many importers and distributors of ice machines cutting the cost of their support teams by consolidating with other service suppliers, offering an in-house technical advice service is becoming a key selling point for Hubbard Ice Systems, and one that is welcomed by its customers.
Lynne Blake of Chillaire Isis comments “As suppliers of catering equipment to the National Trust we know the importance that is placed on the quality of the ice and the reliability and durability of the production facility. The National Trust has an enviable reputation, which has to be protected at all times. Having worked alongside Hubbard Ice Systems for over eight years we immediately turned to them for advice and assistance. Scotsman’s worldwide reputation as market leaders means that they understand the importance of consistently delivering a quality product”.
Simon Lushey, Senior Food Technologist – Marks & Spencer says: “Scotsman machines are operationally consistent, and we have a long history of working with Hubbard Ice Systems, so have a well-established relationship with them”.
Mark Stebbings, M.Inst.R., Technical and Aftercare Manager at Hubbard Ice Systems is responsible for the day to day delivery of Scotsman support services and comments: “Our customers expect us to deliver 100%, and rely on us to be their ice making experts, freeing their time for the more important task of running their own businesses. Hubbard Ice’s breadth of technical knowledge is highly sought after and wide-ranging. In one day we can be advising Chelsea Football Club on what size and type of Ice Flake machine to specify for their Physiotherapy Department, to assisting researchers at The Sainsbury Laboratory”.
Hubbard Ice Systems is the UK´s leading and longest established specialist distributor of commercial and industrial ice making machines and accessories.
Hubbard Ice Systems offer one of the widest ranges of types and shapes of ice and one of the most experienced and detailed customer and dealer support packages available.
Hubbard Ice Systems offers comprehensive advice and assistance in the specification of ice and machine selection for Specialist Applications & Products, Hospitality Sector End User Advice and Industrial Applications.
